Mail – its journey though the home #mail

in - February 2015

Advertising mail presents multiple opportunities for people to engage with brands and can remain in the home for an average of 17 days, a study into the role of post in the home has revealed.

Mail at home


Royal Mail MarketReach’s investigation into how post is interacted with after it lands on the doormat found that it is filtered, handled, shared, discussed, kept and filed away for longer than previously thought. In addition, the study, which involved observing more than 800 hours of video footage, found that door drops remain in the home for an average of 38 days.


Displaying and sharing mail in the home

The study also revealed that four in ten people (39 per cent) have a dedicated display area for letters in the home. Of those who have a dedicated display area, 51 per cent said this could be found in their kitchen. 31 per cent displayed theirs in the living room and 18 per cent displayed it in the hallway.


In shared households, the research found that 35 per cent of promotional mail is passed on to others. Since people living in shared households tend to be younger, this has particular implications for post. The IPA Touchpoints research (2014) found that 15-34 year olds are:

· 42 per cent more likely to find it memorable

· 27 per cent more likely to welcome it

· 71 per cent more likely to trust advertising they receive

· 21 per cent more likely to have switched a supplier as a result of it

than the UK population as a whole.


Unprecedented insight

The findings which are part of Royal Mail MarketReach’s 18-month research programme, The Private Life of Mail, which brings together unprecedented insight into the role of post in people’s homes, hearts and heads, plus the impact this has on advertisers’ ROI.


The research shows that promotional post helps keep brands top of mind. Multi-media campaigns including physical post were 27 per cent more likely to deliver top-ranking sales performance and 40 per cent more likely to deliver top-ranking acquisition levels than campaigns that didn’t.


Marketing industry leaders recently joined forces with Royal Mail MarketReach for the ‘MAILMEN’ campaign to promote the above campaign and demonstrate that it has a vital role to play in the today’s digital world and continues to be a powerful weapon in the marketer’s armoury. The campaign contains an advert featuring Robert Senior, Worldwide CEO, Saatchi & Saatchi Group with the following line: “Charming. Persuasive. Motivating. And for once I’m not talking about myself.”

Jonathan Harman, Managing Director of MarketReach said: “As it flows through the household, a single piece represents multiple opportunities for people to engage with a brand, reminding them of it and reinforcing its values, and ultimately becoming part of everyday life.”

“Observing over 800 hours of video from our ethnographic study, we noticed that in some cases post occupied an amount of overall daily time comparable to that of other media. In fact, the latest IPA Touchpoints survey shows that adults read their post on average for 22 minutes a day- more than magazines at 14 minutes per day.”

A dedicated direct mail marketing campaign, devised by Publicis Chemistry, has been created to promote the findings of the ethnographic study looking at mail in the home. The campaign targets over 9,000 marketers and agencies and the first DM uses a blueprint to demonstrate how it can get your brand noticed in the home. The full research report can be downloaded from  Yout might also like to read about UK marketers.

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